Privacy &
clear information.

Who to contact

North Vale Polymers is responsible for the enquiry information collected through this website. For privacy questions or requests, write to North Vale Polymers at:

What we collect and why

The enquiry form collects your name, company, email, optional telephone number, enquiry type and message. Where supplied, it also records the polymer, material form, quantity and postcode. Your privacy acknowledgement and the submission details are recorded with your enquiry.

We use this information to assess and respond to your request, maintain enquiry records and protect the service. Our lawful basis is our legitimate interests in handling business enquiries and operating this website. Required fields enable us to understand and respond to your enquiry; please avoid including sensitive personal information.

Storage and service providers

The form is handled by Netlify Forms. Submission details are available in the site’s Netlify account for North Vale’s enquiry handling; they are not displayed on this website. A confirmation page is shown after a successful submission.

Netlify provides website hosting and form processing. It may also process technical request information to operate these services and apply spam checks. Its infrastructure may involve processing outside the UK. You can request details of the applicable processing and transfer arrangements by writing to us at the address above.

Access to enquiry information should be limited to the people who need it to handle your request and maintain the service. See Netlify’s privacy information for information about the provider.

Retention and cookies

We keep enquiries only as needed to handle the request, maintain relevant business records or meet legal requirements. Retention depends on whether discussions remain active, whether a transaction follows and any applicable record-keeping duties.

This website includes no analytics or advertising tags, and no newsletter signup. Hosting services may use essential security cookies.

Your rights

You can request access, correction, deletion, restriction or portability of your personal information where applicable. You can also object to processing based on legitimate interests. Contact us at the postal address above.

You can raise a concern with us or complain to the Information Commissioner’s Office.

Using our material information

Material pages provide general guidance; they are not acceptance lists, stock lists or confirmations of suitability. Agree specifications, collections and deliveries directly. Material imagery is illustrative and does not show North Vale’s actual facilities or stock.